You know how you sometimes stand outside yourself and watch what just happened? And sometimes that becomes a great learning experience?
Last week I watched the So You Think You Can Dance finale with my grandsons. One of the groups they had on was the Groovaloos. We've seen them before and love them - so were eager to watch for their number. My 14 year old grandson was exclaiming over some of their moves, my 4 year old grandson was just dancing along. One of the dancers was wearing one of those earflap hats and Shawn suddenly commented that he'd like one of those. Shawn is very particular about his clothes, so when he says he wants something, I take notice. "Aha! A possible Christmas gift! One he might actually wear!"
Yesterday I went into NYC to see a play with some friends and we passed street vendors who were selling inexpensive versions of the hats. So I picked one up. Then last evening I tweeted about it, mentioning the Groovaloos' inspiration for this gift.
This morning when I checked my Twitter - there was a one word message to me from the Groovaloos! Well, that was cool enough. And I thought, "Wow, somebody there has it set up so they can check anything that comes along that refers to them. And they respond! "
I hadn't bought Shawn a real gift yet - he's at that age where it's hard to do much more than give them gift certificates or money. But I thought - "I wonder how much a ticket to the Groovaloos would be? I't's probably out of my range - but maybe." So I went to their site - and they had a range of prices that I could handle. They're only going to be in New York till January 3rd - so I had to make some quick decisions. There was nothing standing in the way - so click, click, click - I am now the proud holder of two tickets, and am thrilled at the idea of spending some fun time with Shawn.
After I finished all this and the dust settled, I realized what had just happened. Because this group responded to some little compliment, I was favorably impressed by them. And I realized that they had something (a performance) that might fit one of my needs (a cool gift for my grandson). So I bought tickets from them. If this happens to them even 5 % of the time, they're going to have a continuing stream of customers. For any of us in business, it's a great lesson. They didn't try to sell me anything. They just paid attention and responded. What a great marketing tool. It's the little communications that might make someone remember that you have what they want. And even if you're not in business, it's a good lesson. In this age where responses often seem to be too much effort for people, it's good to remember that a little courtesy goes a long way.